Refund & Cancellation Policy

📋 Overview

At Apex Network Web Agency, we value your trust and aim to provide services that meet your expectations. This Refund & Cancellation Policy outlines the conditions under which refunds may be issued for our web development, design, SEO, and digital marketing services.

ⓘ Please read this policy carefully before making a purchase. By engaging our services, you agree to the terms stated herein.

📊 Refund Eligibility at a Glance

Service	Advance Paid	Refundable?	Condition
Web Development	40–50%	Partial	If cancelled before design approval
Graphic Design / Logo	50%	No	After initial concepts shared
SEO Services	Monthly	No	Work already commenced
Digital Marketing	Monthly	No	Campaigns already running
Hosting & Domain	Annual	No	Third-party costs non-refundable
Consultation / Strategy	100%	Yes	If cancelled 48 hrs before session

🌐 Web Development Projects

A 40–50% non-refundable advance is required before work begins.
If you cancel before design mockup approval, remaining advance may be partially refunded after deducting work completed.
No refund is issued once development has started or the website has gone live.
Delays caused by the client (e.g., late content submission) do not qualify for refunds.

🎨 Graphic Design & Branding

Design projects require a 50% upfront deposit which is non-refundable.
Once initial concepts or drafts are shared, no refund will be issued.
If dissatisfied with initial concepts, we offer up to 3 revision rounds as stated in your project scope.

⚠ Refunds are not provided for design work already delivered, even in draft form.

🔍 SEO & Digital Marketing

Monthly SEO and marketing retainers are non-refundable once the billing cycle begins.
We do not guarantee specific search rankings; results vary based on competition and algorithm changes.
You may cancel future months with 7 days' written notice before the next billing date.

🏠 Hosting & Domain Services

Domain registration fees are strictly non-refundable once the domain is registered.
Hosting fees are non-refundable as they involve third-party provider costs.
We recommend verifying domain availability and hosting requirements before purchase.

⚙️ How to Request a Refund

Submit your refund request via email to support@apexnetworkwebagency.co.in
Include your project ID, reason for refund, and supporting details.
Requests are reviewed within 5–7 business days.
Approved refunds are processed within 10–14 business days to the original payment method.